Shipping policy
Thank you for shopping at The Pet Store! We want to make sure your order — and your pet's new goodies — arrive safely and on time.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Times We offer the following shipping options:
- Standard Shipping (5–7 business days) — rates calculated at checkout
- Expedited Shipping (2–3 business days) — rates calculated at checkout
Free standard shipping is available on orders over $65 within the United States.
International Shipping We currently ship to select international destinations. International shipping times vary by location (typically 7–21 business days). Please note that customs fees, duties, and taxes are the responsibility of the customer.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [thepetstore2026@outlook.com] within 7 days of the expected delivery date and we'll make it right.
Contact Us Questions about your order? Reach out to us at [thepetstore2026@outlook.com] or through our contact page.